Safety and Security

Safety & Security

Safety and Security

Your Safety is Our Priority!

At Hyderabad Metro Rail, we are committed to ensuring a safe and secure environment for our passengers. Collaborating with local law enforcement, we maintain high safety standards across all metro stations and trains.

If you notice any suspicious activity, items, or persons, please report immediately by calling +91 40 23332555 or writing to us at customerservice@ltmetro.com

Key Safety Measures:

24/7 Monitoring: Our premises are equipped with CCTV cameras and intrusion detection systems, actively monitored by trained professionals.
Dedicated Security Staff: Well-trained personnel with advanced communication systems ensure safety across the network.
Security Checks: Metal detectors, handheld scanners, and baggage screening at entry points prevent unauthorized or hazardous items from entering.
Reporting Unattended Items: Inform station staff immediately if you find any unattended objects
Prohibited Items: Certain items are not allowed on Metro premises. Click here to view the list of prohibited items.
Emergency Equipment: Safety equipment is available for passenger use during emergencies. Misuse of this equipment is strictly prohibited and will result in severe penalties.

Together, let’s create a safe and secure travel experience for everyone!

Security

CCTV and intrusion detection systems across Metro premises are continuously monitored by our trained staff.
Dedicated security staff equipped with communication system.
Security checks (Metal door detectors and hand held metal detectors) and baggage scanning before accessing the AFC gate to prevent any illegal or hazardous items entering the station.
Centralized access control.
Operation staff with wireless communication system.
Maintain strong processes based on systematic approach for risk evaluation in line with government guidelines
Trained safety guards deployed to handle emergencies and work closely with the Telangana Special Task Force.
Create and maintain a robust security culture to safeguard life and property.
Please read and follow safety rules within Metro. premises and train.
Please read and follow the Do’s & Don’ts displayed at our Metro stations and website.
If you see any unattended items, please report it immediately to Metro station staff,
For further information / assistance, you may contact Metro Customer Care Centre.

Prohibition against carriage of Dangerous or offensive Material

Unauthorized items, as listed below, will not be permitted to be carried inside paid areas and in the trains by anyone, unless otherwise specifically permitted by government authority:-
Alcohol, petrol, diesel, kerosene, gas cylinder or any other inflammable material
Gases that are compressed/liquefied/dissolved under pressure
Inflammable solids
Acids & other corrosive materials
Radioactive substances and chemical, biological, radiological, nuclear and enhanced conventional weapons which possess risk to passengers or property
Drugs prohibited by Central / State Govt. for carriage in public places
Poisonous (toxic) substances
Oxidizing substances
Grenades, bombs, detonators, explosives, or explosive substances which possess a risk of explosion or fire or both
Any Improvised Explosive Devices (IEDs)
Knives, scissors, blades or any sharp objects which can lead to physical injury
Weapons & Ammunition
Pets
Weapons & Ammunition

In case of an emergency

Press Fire Help points available at all Metro stations immediately if you notice a fire threat. This will alert the Metro staff at the particular station.
PESB (Passenger Emergency Stop Buttons) are available at both ends of every platform. Press the button to stop incoming trains if you notice any threat to life and property. Any misuse will be penalized.
Please press the CALL button to talk to the train operator in case of an emergency onboard Metro trains.
Listen carefully and follow instructions by Metro staff. Please leave the station immediately by following the emergency exit signage as soon as evacuation is announced.
Do not use elevators or escalators during an emergency situation.

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