FAQs
FAQs
Yes, a Customer Care Center is available at every station, located at the Concourse level (ticket counter level). For more information, contact us at +91 40 2333 2555.
Yes, you can purchase or recharge your card with cash. However, we recommend using exact change to avoid inconvenience. Payments can also be made via credit or debit cards.
We provide the following facilities to ensure a safe and convenient journey for senior citizens and differently abled passengers:
At the Station:
- Elevators with low-level operating panels for easy access at all levels
- Dedicated wide entry/exit gates for wheelchair users
- Tactile floor signage from street to platform level for visually impaired passengers
- Audio announcements at stations and inside trains with travel information
- Dedicated washrooms at all stations for differently abled passengers
Inside the Train:
- Reserved seats for differently abled passengers in the first and last coaches
- Digital screens displaying real-time travel information for hearing-impaired passengers
- Trained staff available at all stations to assist passengers
Yes, reserved seating is available and is spread across the train, as per the list below:
- 6 seats for differently-abled passengers (3 in the first and 3 in the last coach), with a designated handrail for wheelchair users
- 21 seats for women (half of the first or last coach, depending on travel direction)
- 14 seats for senior citizens in the middle coach
Contact the Customer Care Center at the station for assistance. You may also call +91 40 2333 2555 to coordinate with the station staff in advance.
We offer a variety of ticketing options for your convenience:
- Paper QR Tickets
- Smart Cards
- Digital Tickets (You can now purchase your digital tickets from PhonePe App, Rapido App, Mee Ticket App, RCS Google Wallet, T-savaari App and through our official whatsapp number: Just send a “Hi” to 918341146468)
- Event-Specific Paper Tickets
- Tokens
All tickets are valid only on the day of purchase. Once entered, you must exit within:
30 minutes if exiting from the same station
90 minutes within the Metro system
Exceeding these limits will be considered overstaying and may result in a penalty.
A Smart Card is an electronic card that functions as a virtual wallet for metro travel payments.
You can purchase a Smart Card at any metro station’s Ticket Counter for ₹100, which is non-refundable.
You can recharge your Smart Card at the Ticket Counter of any station or online via PhonePe, Paytm, and the T-Savaari App.
Please Note: Online recharges will reflect after 2 hours once you tap at the entry gates.
At Stations: ₹50 (minimum) to ₹3000 (maximum), in multiples of ₹50
Online: ₹100 (minimum) to ₹3000 (maximum), in multiples of ₹100
- Entry is allowed with any positive balance.
- Exit requires sufficient balance for the journey.
- If the balance is insufficient, recharge at the ticket counter near exit gates.
We follow a one person – one smart card policy in Hyderabad Metro. Only one person can travel per card, you cannot share your smart card with family or friends.
Yes, return tickets are available only through digital platforms:
- Paytm
- PhonePe
- T-Savaari
- Rapido
Online: Via the T-Savaari App
At Stations: Using the Ticket Vending Machine, Automatic Vending Machine, Ticket Reader Machine, Ticket Counter, or at entry/exit gates, you can see the balance when you tap.
Please go to the Customer Care Center available at the station to report and return the unused token. Carrying tokens outside the metro is a punishable offence.
Entry must be from the station where the token was purchased. You can exit at any station, but if you overtravel, you must pay the fare difference at the exit station.
We serve 57 major areas of Hyderabad city, connecting residential areas to the IT sector, business markets, heritage sites, shopping malls, and other popular locations. Please find our Network Map Link Here
- If you lose your smart card, token, or paper QR ticket during the journey, please approach the Customer Care Center at your final exit station for assistance.
- If a smart card is lost, you can request a replacement by providing the card number. A new card will be issued immediately.
- If a ticket is lost, it is considered ticketless travel. As per business rules, you are liable to pay the maximum fare plus ₹50 at the exit station.
- For more information, call us at +91 40 2333 2555.
If your smart card is damaged, please approach the Customer Care Center at any station for a replacement. You may also call +91 40 2333 2555 for assistance.
Currently, there is no restriction on the luggage you can carry on a Metro train.
You can claim a refund for an unused token on the day of purchase only. However, once you enter the paid area, a refund cannot be claimed.
Please approach the Customer Care Center at the station. The staff will check the token or smart card and assist you accordingly.
You may approach the customer care office at the stations who would check the token/smart card and assist you accordingly.
Children below 90 cm in height can travel for free. However, only one child is allowed per accompanying adult. Please contact the station staff for more information.
Information regarding delays or disruptions will be displayed on digital screens at all Metro stations. Live audio announcements will also be made. You can contact station staff or call +91 40 2333 2555 for updates.
The first Metro service starts at 6:00 AM, and the last train departs at 11:00 PM from all terminal stations. For travel-related queries, contact station staff or call us at +91 40 2333 2555.
Yes, you can carry a foldable bicycle during non-peak hours to avoid inconvenience to fellow passengers. For more details, call +91 40 2333 2555.
You can contact the Customer Care center at the station to arrange a wheel chair for the concerned person. You may also contact us on +91 40 2333 255 for further assistance
We encourage passengers to share their experiences. You can:
- Submit feedback through our website: ltmetro.com, click here for the feedback page
- Email us at customerservice@ltmetro.com
- Call us at +91 40 2333 2555 between 6 AM and 10 PM.
- If you decide not to travel and exit from the same station, the base fare will be deducted from your smart card or token. Refunds are not available.
If you hold a digital ticket, visit the Customer Care Center for adjustments.
If you exit after 30 minutes of entering the station without travelling, it will be considered as overstay, and you will be liable to pay an overstay penalty.
Metro commuters can avail themselves of three major offers when travelling with a Smart Card:
- Super Saver Offer—Holiday Card
- Super Saver Offer – Non-Peak Hour
- Super Saver Offer—Student Pass
For more details, please click here.
We request you to bring baby strollers during non-peak hours and use the lift to move between levels for safety. Please hold the stroller at all times while at a station or onboard. You may park the stroller near the designated wheelchair space inside the train for everyone’s convenience.
Yes, you may contact our Customer Care Centre at the station for assistance or call +91 40 2333 2555 in case of an emergency.
Co-passengers should immediately inform the security staff on the platform or press the Platform Emergency Stop Button, available on each platform, to stop an approaching or departing train.
Kindly note that misuse of the emergency stop button is an offence and will result in a penalty.
Hyderabad Metro offers multiple payment options for your convenience:
- Cash
- Bank Cards – Debit or Credit
- UPI Payments
Do not touch or open any unattended item/luggage. Report it immediately to our Station Security or Customer Care Centre at the station. You can also contact us at +91 40 2333 2555.
Photography and videography are strictly prohibited inside Metro stations and trains. However, if you want to shoot at our Metro stations or trains, you can contact us at ccd@ltmetro.com
Approach the security staff on the platform or contact the station staff for assistance.
Please refer to the List of Prohibited Items
Please refer to the List of Prohibited Items
You are allowed to travel after consuming alcohol; however, if you create any nuisance during your travel with Hyderabad Metro, you may be penalized.
